Helping to address the problems with inequality and isolation within the community by means of tutoring, support and community events.
Privacy Policy
Updated September 2024
Our contact details
Name: Kilburn State of Mind
Address: The Playhut, Kilburn Grange Park, NW6 2JL
E-mail: kilburnstateofmind@gmail.com
We are committed to protecting and respecting your privacy and this statement sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If there is anything you do not understand, please email us at kilburnstateofmind@gmail.com and we will be happy to explain further.
The type of personal information we collect
We currently collect and process the following information:
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Personal identifiers, contacts, and characteristics (for example, full names, addresses, DOB,etc and contact details such as phone and email address).
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We may use software tools (such as Google Analytics) to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
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Cookies - we use essential cookies on our website (security, antifraud). Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. More information on this can be found here.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
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Venue Hire enquiry/booking forms
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Newsletter Sign up
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Recruitment
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Sign up forms for workshops, events, after school clubs, contact forms, holiday camps, and more
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate our services;
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To provide our users with ongoing customer assistance
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To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
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To comply with any applicable laws and regulations.
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We collect and use data from our customers through Plinth to enhance our services, communicate important updates, and improve user experience. This data may include personal information provided during registration and usage data collected through the platform
Technical Data
In addition, we may automatically collect information about the website that you came from or are going to. We also collect information on which pages of our websites you visit, IP addresses, the type of browser you use and the times you access our websites. However, this information is aggregated and is not used to identify you. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Third Party links
Our websites may contain links to other third party websites over which we have no control. We are not responsible for privacy policies or practices of any websites to which you choose to link from our sites. We encourage you to review the privacy policies of those other web sites so you can understand how they collect, use and share your information.
Marketing Communications
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if:
- you made a purchase, signed up to an event/ workshop/ club or asked for information from us about our goods or services or
- you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.
Kilburn State of Mind may provide you with information about our products and services (including by online targeted advertising, post, phone, email and text) which may be of interest to you. If you do not wish to receive such information, please tick the box on the application form or contact kilburnstateofmind@gmail.com .
GDPR
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting kilburnstateofmind@gmail.com
How we store your personal information
Your information is securely stored.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to inform you of our services. Your data may be stored through Wix.com’s and Mailchimp.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
The data will only be deleted if requested by the user.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at kilburnstateofmind@gmail.com if you wish to make a request.
You can see more about these rights at:
Changes to our privacy policy
If our privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at kilburnstateofmind@gmail.com